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Webshop information


General information

Our prices are for individuals & companies in Sweden. Within Sweden there is no delivery rate. If you order from another country than Sweden you have to pay for delivery. Please contact us for information about the correct price. You can find our contact information on our website: “About us” and “Contact information”.

We reserve the right for possible price changes and incorrect information due to technical or human error.

In order to purchase something from us you have to be over 18 years of age.

We reserve the right for possible errors in the product information and the right for price changes without prior notice.

A completed order means that you accept our conditions of purchase and consent to having your name and other personal information (company details) registered in our customer register.

If you purchase a ticket for one of our events/clairvoyant demonstrations, remember that you have to bring the ticket to be allowed admission. Lost tickets are not replaced.

We reserve the right to deny admission to our clairvoyant demonstrations/events, if we have the reason to believe that one or more individuals intend to disturb. In that case the ticket cost(s) will be refunded by Creative Experiences Terry Evans AB.

Clairvoyant demonstration/Event

Age limit: 18 years

Your order will be handled and dispatched within 1-3 weeks. If a ticket is purchased within three weeks of the clairvoyant demonstration/event the tickets will be dispatched immediately.
Paid and delivered tickets are not refundable.
Lost tickets are not replaced.

Out of respect for other visitors it is not permitted to take photos, record or interview at a clairvoyant demonstration. If you are interested in an interview etc, contact the office prior to the event to discuss this. You can find our contact information on our website: “About us” and “Contact information”.

Prices

All prices are given in Swedish kronor inclusive of statutory VAT according to Swedish law (book 6%, CD 25%, tickets 25%).

Within Sweden there is no delivery rate. If you order from another country than Sweden you have to pay for delivery. Please contact us for information about the correct price. You can find our contact information on our website: “About us” and “Contact information”.

We reserve the right for possible errors in the product information and for price changes without prior notice.

Delivery rate & Delivery

All our deliveries are dispatched by B-post or postal parcel depending on weight and size. Within Sweden there is no delivery rate. If you order from another country than Sweden you have to pay for delivery. Please contact us for information about the correct price.
You can find our contact information on our website: “About us” and “Contact information”.

Shipment damages

Upon receiving the ordered items, please check immediately to see that nothing is damaged and that the amount of items is correct. Should there be something wrong with the ordered items please contact us as soon as possible, but within 14 days of the date you received the item. You can find our contact information for Creative Experiences Terry Evans AB on our website: “About us” and “Contact information”. Immediately report any shipment damages to the post office that delivered the parcel or where you collected the parcel (procedure within Sweden).

Complaints

We guarantee that the items you have ordered are without flaw at the time of delivery. Should you receive a defective or incorrect item contact us as soon as possible, butwithin 14 days of the date you received the item. You can find our contact information on our website: “About us” and “Contact information”. If you have received an incorrect item please return it to us unused, undamaged and in the sealed package. Return the item along with the order/delivery note and state the reason for the return on the back of the note. The customer will be responsible for the cost of returning the items unless otherwise has been agreed upon.

Return guarantee

Regarding items such as books & CDs, but not tickets:
Under the terms of the distance agreement law (Swedish law) you have the right to return ordered, non-defective items (i.e. not tickets) without giving a reason. Inform us at Creative Experiences Terry Evans AB as soon as possible, but within 14 days of the date you received the item. You can find our phone number and email address in the enclosed letter and on our website: “About us” and “Contact information”. The returned items must be unused, undamaged and in the sealed original package. Return the item along with the order/delivery note and state the reason for the return “Returns guarantee” on the back of the note. The customer is responsible for the cost of returning the items unless otherwise has been agreed upon in writing.

Regarding tickets:
Paid and delivered tickets are not refundable. Lost tickets are not refundable. If the event is cancelled by Creative Experiences Terry Evans AB due to illness etc. the ticket cost will be refunded.

Customer register/Customer information

In order to be able to shop from us you have to enter the obligatory information at customer registration. If we do not have your email address we cannot send an order confirmation, inform you about known delivery delays or let you know if a part of your order cannot be delivered. Every time you place a new order with us, you should make sure that previously entered address information is correct.

Creative Experiences Terry Evans AB stores all their customer information in a customer register in order to be able to deliever ordered items in the best way possible.The customer register is also important in order for Creative Experiences Terry Evans AB to be able to contact you for the best possible service. The information in the customer register can also be used by Creative Experiences Terry Evans AB to send special offers and information to you about our new products, if you agreed to this upon registration. Creative Experiences Terry Evans AB´s usage of the customer register is according to what is prescribed in the Privacy Protection Law.

If you would like to know what information has been registered about you in the customer register, please contact Creative Experiences Terry Evans AB. You can find our phone number and email address in the enclosed letter and on our website: “About us and “Contact information”.

Privacy Protection Law

Creative Experiences will store your name, address and other contact information as well as your purchases, total sum and number of items purchased. The information will be used by us to fulfill the mutual rights and responsibilities pertaining to customer and company (payment and delivery of items etc.). The information will never be provided to a third-party or for marketing purposes. If you would like to end the customer relation completely after an active period of purchases, please notify us in order for us to delete your personal information.

Privacy policy

The customer information that you have registered with Creative Experiences Terry Evans AB will never be provided to a third-party. It will only be used within the company to administrate orders, payments etc.

Payment / Payment options / Secure payment

1. Secure payment with debit/credit card by DIBS (VISA & MasterCard)
2. Secure Internet-bank payment by DIBS (Swedbank)

Your order will be handled and dispatched within 1-3 weeks. If a ticket is purchased within three weeks of the clairvoyant demonstration/event the ticket(s) will be dispatched immediately.

Our deliveries are sent by B-post (within Sweden) and reach you within about 5 days.

You, the customer, is responsible for making sure that your account is covered until we debit money from your account. If your account is uncovered or if it for some other reason is not possible to debit the money,we have the right to send an invoice with the current amount.
When the card payment has been implemented, the purchasing sum will be reserved on your credit/debit card or on your bank account. We do not debit money from your credit/debit card or the bank account until delivery of the ordered item.

If you choose to pay by card or by Internet-bank payment we want to inform you that the latest technology within encryption is being used to protect the information you give upon payment. Creative Experiences Terry Evans AB is a customer of DIBS, which deals with all our card and Internet-bank purchases. Creative Experiences Terry Evans AB does not have access to your bank or card information!
Our Bank number: 5642-8246
Our VAT number: 185566216817

Card payment (VISA & MasterCard):

When the card payment has been implemented the purchasing sum will be reserved on your credit/debit card or on your bank account. We do not debit money from your credit/debit card or the bank account until delivery of the ordered item. No information about your debit/credit card will be stored. All purchases will be connected to DIBS´ secure payment server which means that your card information only will go to DIBS and your bank. The transmission of the information is encrypted. Creative Experiences Terry Evans AB does not have access to this card information which increases the security for you as the customer.

DIBS: www.dibs.se

Payment by Direct Bank

Currently we accept payments from Swedbank (we are planning to enter agreements with other banks). All purchases will be connected with DIBS´ secure payment server which means that all sensitive information is sent to DIBS and your bank. Creative Experiences Terry Evans AB does not have access to this card information which increases the security for you as the customer.

Cookies

According to the new law regarding electronic communication that took effect on July 25, 2003 everyone that visits a website should be informed about what cookies are used for and should be offered the opportunity to deny such usage.

Creativexperiences.com uses so called session cookies in order for the web shop to work. While you are visiting the website the cookie will be sent between your computer and the server to connect information. These session cookies disappear when you turn off your browser.

Our cookies do not contain information about individuals. All information is anonymous and cannot be traced to an individual.

Session cookies are used for technical reasons. If you choose not to accept session cookies being stored, you can turn off the function in the security settings on your browser. However, the web shop will not work accordingly.

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